Returns & Refunds
We accept returns and provide refunds in accordance with applicable consumer law and in the circumstances described below. Nothing in this policy limits or excludes any mandatory statutory rights.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and clear photographs where relevant.
We will assess the situation and, where appropriate, provide a replacement, price reduction, refund, or other remedy required by applicable law.
The suggested 7-day contact period does not limit any statutory rights you may have.
For consumer purchases subject to Portuguese law, new movable goods are generally covered by a three-year legal conformity period from delivery.
Right of Withdrawal
If you are purchasing as a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving any reason.
To exercise this right, please contact us within the applicable withdrawal period and clearly state your decision to withdraw from the purchase.
The goods must then be returned without undue delay and no later than 14 days after you communicate your decision to withdraw.
Sealed Audio Recordings
The statutory right of withdrawal does not apply to sealed audio recordings that have been unsealed after delivery, where the applicable legal exception applies.
This exception only applies where the product was supplied sealed and the seal was subsequently removed by the customer.
Condition of Returned Goods
Returned goods should be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
The customer may be responsible for any reduction in value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.
Return Shipping Costs
For an eligible withdrawal return, the customer is responsible for the direct cost of returning the goods, unless we have agreed to bear that cost or applicable law provides otherwise.
Where an item is defective, damaged, incorrect, or otherwise non-conforming, return costs will be handled in accordance with applicable consumer law.
Refunds
Where a valid right of withdrawal is exercised, we will refund the payments received from you, including the cost of the least expensive standard delivery method offered for the original order.
If you chose a more expensive delivery method, any additional cost above our standard delivery option does not have to be refunded unless required by law.
Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Where an order is returned, delayed, or requires reshipping because the customer supplied an incorrect or incomplete address, any additional shipping or return costs may be charged to the customer where permitted by law.
Postal, Customs and Delivery Delays
Delivery times provided by Death Manifestations or postal carriers are estimates unless expressly stated otherwise.
Delays caused by postal services, customs procedures, import processing, or circumstances outside our reasonable control do not automatically entitle the customer to compensation.
However, nothing in this policy limits any statutory right to cancel the contract, receive a refund, replacement, or other remedy where such a right applies.
Refunds Are Generally Not Available
Refunds are generally not available in the following situations, except where mandatory consumer law provides otherwise:
- where the customer simply changes their mind and no statutory right of withdrawal applies;
- for sealed audio recordings that have been unsealed after delivery, where the statutory exception to the right of withdrawal applies;
- for additional costs resulting from an incorrect or incomplete shipping address supplied by the customer;
- for additional shipping costs resulting from a delivery method chosen by the customer that was more expensive than our standard delivery option;
- for delays caused solely by postal services, customs procedures, or circumstances outside our reasonable control, unless applicable law gives the customer a right to cancel, obtain a refund, or another remedy.
Contact
To request a return, report a damaged or incorrect item, or exercise an applicable right of withdrawal, please contact Death Manifestations and include your order number and relevant details.